Tuesday, October 11, 2011

Apple offering AppleCare+ for iPhone (iphone 4 Vodaphone) 4 and 4S preorders until November 14th - tuaw.com

TUAW has perceived countless emails from readers who have been confused (with great reason!) about the standing of AppleCare+. Good headlines for those who pre-ordered the iPhone (iphone 4 Vodaphone) 4S: If we did not get a possibility to sequence AppleCare+ with your iPhone (iphone 4 Vodaphone) 4S, Apple is fluctuating your eligibility.

When Apple voiced AppleCare+ the association pronounced it would usually be accessible during the time of purchase. That is an critical eminence from “AppleCare,” which can be purchased anytime in the primary year though does not embody coverage for random damage. The reason for AppleCare+’s some-more limiting sequence is clear: Apple wants to have certain your iPhone (iphone 4 Vodaphone) is not already shop-worn when we squeeze AppleCare+.

Apple.com was flooded with pre-orders, so many so which the complement was impressed as great as many people were incompetent to place orders during all. Others were means to place orders, though weren’t charity AppleCare+. Still others gave up as great as systematic without delay by AT&T or Verizon’s websites. Personally, after 90 mins as great as during slightest a dozen unsuccessful attempts to buy an iPhone (iphone 4 Vodaphone) 4S by Apple.com as great as the Apple Store app, we eventually gave up as great as systematic by Verizon’s website. At which indicate (4:30 a.m. internal time) as great as not carrying slept during all, we forgot all about AppleCare+.

A second possibility for pre-orders

Almost rught away people proposed to write in to TUAW observant which AppleCare+ had not been charity as great as asking if we knew of any approach which it could be combined to an existent order. No decisive answer has been available, as great as assorted reports opposite the web showed which people were removing opposite answers. The many usual were:

  1. Cancel your pre-order as great as re-order with AppleCare+
  2. Bring your unopened iPhone (iphone 4 Vodaphone) to your internal Apple Store as great as discuss it them we wish to squeeze AppleCare+
  3. Call Apple when we embrace your iPhone (iphone 4 Vodaphone) as great as sequence AppleCare+.

The primary dual “solutions” have critical as great as poignant drawbacks. No a single wants to terminate their pre-order, since they’ll remove their “place” in the pre-order line. All iPhone (iphone 4 Vodaphone) 4S models have been now display a wait for for for for time of 1-2 weeks. That’s not starting to lay great with people who systematic in the center of the night. Bringing your iPhone (iphone 4 Vodaphone) 4S to your internal Apple Store is cryptic for A integrate reasons. First, your internal Apple Store is starting to be impressed with business wanting to buy iPhone (iphone 4 Vodaphone)s, which is possibly starting to meant which people who systematic online have been starting to have to wait for for for for in line or wait for for for for until the lines die down. Worse, there have been multiform states with no Apple Stores during all, as great as even if there is an Apple Store it doesn’t meant there’s a single close . The nearest Apple Store to me is a 2-hour drive, any way.

A couple of days ago we proposed removing reports which people who pre-ordered iPhone (iphone 4 Vodaphone)s by Apple.com had perceived emails without delay from Apple charity them AppleCare+ coverage if it was not charity when they ordered. The email (which is enclosed during the finish of this article) reiterated which “every iPhone (iphone 4 Vodaphone) comes with a single year of hardware correct coverage by the singular guaranty as great as up to 90 days of nominal support.” It went on to insist AppleCare+ as an prolongation of coverage “to dual years from the genuine squeeze date of your iPhone (iphone 4 Vodaphone) as great as adds up to dual incidents of random repairs coverage, any theme to a $ 49 use fee.” So distant so good, though the subsequent partial of the email is where things incited odd:

“We beheld we weren’t since the event to supplement AppleCare+ to your iPhone (iphone 4 Vodaphone). If we would similar to to magnify your coverage for usually $ 99, greatfully reply to this email.”

This is not something which Apple has ever finished prior to (at least, I’ve never listened of anything similar to it), as great as people were understandably disturbed which this competence be an try during phishing. However, there were transparent signs which these emails were legitimate. First, the theme line of the email summary contained the tangible sequence series of the user’s iPhone (iphone 4 Vodaphone) 4S order. Second, the email residence for replies was forked to a bona fide email residence with the domain apple.com (and not a phishing residence similar to “app1e.com” or a little such). Most phishing attempts wish we to send report to a third-party website which has been done to look official, though isn’t.

Earlier currently we emailed Apple during which address,applestoreinfo@apple.com. we explained which we had systematic by Verizon’s website (which never charity AppleCare+), as great as I’d listened others who hadn’t been means to pre-order AppleCare+ had perceived this email.

Here is the full content of the reply we received:

AppleCare+ will be accessible for iPhone (iphone 4 Vodaphone) 4 (8GB) as great as iPhone (iphone 4 Vodaphone) 4S pre-order business until Nov 14th. After we embrace your new iPhone (iphone 4 Vodaphone), greatfully hit AppleCare (1-800-275-2273) to finish your purchase.

Sincerely,

Rachel Apple Inc.

There have been no guarantees in life, though it seems which Apple recognizes which this did not go as uniformly as planned, so it’s creation an difference for pre-orders. we assume which Apple will begin enforcing the “only accessible during the time of sale” limitation after the primary pre-orders have been fulfilled.

When my iPhone (iphone 4 Vodaphone) 4S arrives, we devise to call AppleCare rught away as great as insist my incident again. My goal as great as expectancy is which Apple will be ready to routine my AppleCare+ sequence rught away over the phone, though usually in case, we figure it won’t harm to wait for for for for to open it until we have someone on the phone to travel me by the routine immediately. we will post a followup as shortly as my iPhone (iphone 4 Vodaphone) 4S arrives. (Aside to Verizon: your sequence acknowledgment page and email both pronounced which my iPhone (iphone 4 Vodaphone) would arrive on Oct 14th, not “ship on” Oct 14th. we do goal we devise to encounter which deadline.)

Here’s the full content of the email from Apple which multiform readers sent in:

Dear Apple Customer,

Thank we for your new iPhone (iphone 4 Vodaphone) squeeze during the Apple Online Store.

We would similar to to let we know which any iPhone (iphone 4 Vodaphone) comes with a single year of hardware correct coverage by the singular guaranty as great as up to 90 days of nominal support. AppleCare+ for iPhone (iphone 4 Vodaphone) extends your coverage to dual years from the genuine squeeze date of your iPhone (iphone 4 Vodaphone) as great as adds up to dual incidents of random repairs coverage, any theme to a $ 49 use fee.

We beheld we weren’t since the event to supplement AppleCare+ to your iPhone (iphone 4 Vodaphone). If we would similar to to magnify your coverage for usually $ 99, greatfully reply to this email.

Thank we for selling with Apple.

Sincerely,

Apple Online Store Team


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